Privacy Policy

Effective Date: May 22, 2026. We are committed to protecting your privacy and security. Learn more about our data guidelines.

1. Information We Collect

We collect information that helps us personalize and improve your shopping experience. This includes:

Account Credentials: Full name, email address, password, phone number, and billing/shipping addresses.
Transaction Details: Payment references, order details, cart contents, and transaction histories.
Vendor Materials: Store profiles, certificates of authenticity, tax logs, and bank accounts for vendor payouts.
Interactive Inputs: Message queries, help center tickets, support chat contents, and resume submissions.

2. How We Use Your Data

Your personal data is used solely to process order operations and provide quality support:

Processing checkouts, verifying payments, and delivering order items via third-party courier channels.
Providing vendor payouts, tracking merchant analytics, and verifying seller qualifications.
Sending transaction updates, verification OTPs, and response notifications to support tickets.
Improving platform speed, troubleshooting system logs, and preventing fraud or security breaches.

3. Data Security Safeguards

We employ strict technical safeguards to secure your private details:

All online connection pathways are encrypted using Secure Sockets Layer (SSL) technology. Credit and debit card credentials are never stored directly on our servers; they are securely parsed by PCI-DSS compliant payment aggregators (e.g. Razorpay, Stripe).

4. Sharing of Information

We do not sell, lease, or distribute your personal details to third-party marketing companies. Data is shared only with:

Shipping Aggregators: Shared shipping addresses and telephone numbers to enable delivery.
Verified Vendors: Order contents and delivery addresses to enable product dispatch and tracking setup.
Legal Obligations: Compliance with statutory requirements, judicial inquiries, or tax Audits.

5. Your Privacy Rights

You maintain full control over your personal records:

You have the right to request deletion of your account and related records, edit address fields inside your profile dashboard, or withdraw consent to promotional newsletter campaigns. For any privacy requests, write to privacy@druxx.health.

1. Information We Collect

We collect information that helps us personalize and improve your shopping experience. This includes:

Account Credentials: Full name, email address, password, phone number, and billing/shipping addresses.

Transaction Details: Payment references, order details, cart contents, and transaction histories.

Vendor Materials: Store profiles, certificates of authenticity, tax logs, and bank accounts for vendor payouts.

Interactive Inputs: Message queries, help center tickets, support chat contents, and resume submissions.

2. How We Use Your Data

Your personal data is used solely to process order operations and provide quality support:

Processing checkouts, verifying payments, and delivering order items via third-party courier channels.

Providing vendor payouts, tracking merchant analytics, and verifying seller qualifications.

Sending transaction updates, verification OTPs, and response notifications to support tickets.

Improving platform speed, troubleshooting system logs, and preventing fraud or security breaches.

3. Data Security Safeguards

We employ strict technical safeguards to secure your private details:

4. Sharing of Information

We do not sell, lease, or distribute your personal details to third-party marketing companies. Data is shared only with:

Shipping Aggregators: Shared shipping addresses and telephone numbers to enable delivery.

Verified Vendors: Order contents and delivery addresses to enable product dispatch and tracking setup.

Legal Obligations: Compliance with statutory requirements, judicial inquiries, or tax Audits.